PEO IT SOLUTIONS · COMPANY POLICIES
Refund & Cancellation Policy
Clear information for a professional working relationship.
1. Written agreement controls
Project-specific payment, cancellation, and refund terms are established in a written quote, work order, or service agreement. Those terms take precedence over this general website policy to the extent permitted by law.
2. Before work begins
Customers may request cancellation by contacting info@peoitsolutions.com. Whether any deposit is refundable depends on the agreed terms and any nonrecoverable expenses already incurred and disclosed.
3. Work in progress
If a project is cancelled after authorized work begins, charges may apply for services performed, approved purchases, third-party commitments, and other agreed nonrecoverable costs. Any unearned prepaid balance will be handled under the agreement and applicable law.
4. Completed services
Completed and accepted professional services are generally not treated like returnable retail goods. If a deliverable does not meet the written scope, please notify us so we can review the concern and discuss a reasonable remedy under the agreement.
5. Third-party fees
Domain registrations, software licenses, cloud usage, subscriptions, and other third-party charges may be nonrefundable under the provider’s own policies. We will identify relevant fees where practical before purchase.
6. Requesting a review
Email info@peoitsolutions.com with your name, project reference, payment details (excluding full card numbers), and the reason for your request. We will review the request and respond within a reasonable period; no fixed deadline is promised here.
7. Legal rights
Nothing in this policy limits consumer or business rights that cannot lawfully be waived.